1. Should I need to create an account to place an order?
No, you don’t have to create an account to place an order. You can shop as a guest and checkout without creating an account.

2. Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number + 971 58 911 2139 

3. How can I cancel my order?
You can contact us on our WhatsApp + 971 58 911 2139 or email us at info@elnziya.com

4. I’m not living in UAE but can I order online and delivery can be made to my friend in UAE?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account + 971 58 911 2139 

5. I ordered online and want to pick up my order from Elnziya branch?
Unfortunately, this option is not available yet however we provide the fastest delivery to your doors.

6. What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash on delivery. We also offer 4 interest-free payments through Tabby.

7. What is your exchange and return policy?
You can read our exchange and return policy here

8. What are the delivery charges?
Delivery charges are AED 20 across the UAE for all orders below AED 250.

9. Do you offer free shipping?
Yes, shipping is completely free on purchase of AED 250 and above.

10. How long does it take for the delivery?
We deliver in 2 Days for all orders placed before 5pm during working days.

11. Can I track the delivery of my order?
You can track the delivery status of your order through the tracking number.

12. Do you deliver worldwide?
We deliver only in UAE.

13. What is the expiration date of Elenziya scents?
There is no accurate expiration date for perfumes unlike other product, however Elenziya fragrances is advised to be used within 5 years in a good storage.

14. Where are Elnziya products made?
All Elnziya fragrances are made in UAE.